Global ERP Support Specialist - Dynamics 365 Expert

XPLUS; Poland; On-site; PLN 60,000 - 90,000; Full time

Job summary

XPLUS in Poland is seeking a mid-level Support Specialist with ERP experience, notably Microsoft Dynamics 365, to help global clients via Jira-based ticketing. You will handle inquiries, own tickets end-to-end, and collaborate with technical teams in an English-speaking environment.

Daily duties include prioritizing queues, supporting first/second line issues, and continually expanding product knowledge in a dynamic SaaS/product setting.

Qualifications

• 3–5 years of experience in IT or customer support.
• Strong hands-on experience with Jira or similar ticketing systems.
• English min. B2 (C1 preferred) for daily international communication.
• Ability to independently manage tickets end-to-end.
• Strong organizational skills and prioritization.
• Experience collaborating with IT and business teams.
• Familiarity with IT service management principles.

Responsibilities

• Handle customer inquiries and incidents using ticketing systems.
• Independently own and manage support tickets (first/second line).
• Analyze issues and gather information from clients.
• Collaborate with technical teams to resolve complex cases.
• Prioritize and manage the ticket queue.
• Continuously improve product knowledge and support quality.

Skills

End-to-end ticket handling

Cross-functional collaboration

English communication

Tools

Jira

Job description

XPLUS in Poland is seeking a mid-level Support Specialist with ERP experience, notably Microsoft Dynamics 365, to help global clients via Jira-based ticketing. You will handle inquiries, own tickets end-to-end, and collaborate with technical teams in an English-speaking environment.

Daily duties include prioritizing queues, supporting first/second line issues, and continually expanding product knowledge in a dynamic SaaS/product setting.