Global Enterprise Technical Advisor for AI CRM

Creatio; Poland; On-site; PLN 180,000 - 240,000; Full time

Job summary

Creatio is seeking a Technical Advisor to join its Global Customer Support division in Poland, focusing on MEA/America/Europe regions. You will be the primary technical contact for enterprise accounts, driving platform stability, optimization, and value realization through advisory guidance and proactive monitoring.

Ideal candidates have 4+ years in enterprise tech support or TAM/TA roles, experience with CRM/SaaS, APIs, integrations, SQL, and cloud infra, plus strong English communication and

Qualifications

• 4+ years in enterprise technical support, professional services, or TAM/TA roles (B2B SaaS).
• Experience with Creatio platform or similar CRM/SaaS is a plus.
• Hands-on with APIs, integrations, SQL, cloud infra, and performance tuning tools (Grafana, Zabbix).
• Experience managing technical relationships with enterprise customers.

Responsibilities

• Own and manage technical accounts for enterprise clients, including escalations and platform usage.
• Coordinate with Support, Product, and RCD teams to resolve incidents and ensure SLA compliance.
• Monitor system health and identify risks, proposing actionable mitigations.
• Provide platform enablement guidance, best practices, and architecture recommendations.
• Contribute to strategic customer engagement through QBRs and insights.

Skills

Enterprise support

CRM systems

APIs & integrations

SQL

Cloud infrastructure

Monitoring tools

English communication

Tools

Grafana

Zabbix

SQL Server

IIS

Redis

Job description

Creatio is seeking a Technical Advisor to join its Global Customer Support division in Poland, focusing on MEA/America/Europe regions. You will be the primary technical contact for enterprise accounts, driving platform stability, optimization, and value realization through advisory guidance and proactive monitoring.

Ideal candidates have 4+ years in enterprise tech support or TAM/TA roles, experience with CRM/SaaS, APIs, integrations, SQL, and cloud infra, plus strong English communication and