Enterprise CSM for AI-Driven Cloud and Data Platforms

Strategy; Warszawa; On-site; PLN 120,000 - 150,000; Full time

Job summary

A leading tech company in Poland is seeking a Customer Success Manager to act as the bridge between enterprise customers and internal teams. This role requires over 7 years of experience in customer-centric positions and expertise in cloud-native services. You'll be responsible for guiding clients through technical integrations, monitoring account health, and ensuring value realization from the platform. Fluency in English is necessary, and experience with CRM tools like Salesforce is advantageous.

Qualifications

• 7+ years in a customer-facing role (CSM, Technical Account Manager, etc.).
• Hands-on experience with cloud-native services.
• Strong understanding of analytics and ETL processes.

Responsibilities

• Act as lead technical advisor for accounts.
• Guide customers through cloud-native architectures and analytics.
• Monitor account health and customer engagement trends.

Skills

Customer Success Management

Technical Advising

Data Analysis

Project Management

Communication Skills

Education

Bachelor's degree in relevant discipline

Tools

Salesforce

Gainsight

Job description

A leading tech company in Poland is seeking a Customer Success Manager to act as the bridge between enterprise customers and internal teams. This role requires over 7 years of experience in customer-centric positions and expertise in cloud-native services. You'll be responsible for guiding clients through technical integrations, monitoring account health, and ensuring value realization from the platform. Fluency in English is necessary, and experience with CRM tools like Salesforce is advantageous.