Global Digital Workplace & End-User Experience Lead

DS Smith; Kraków; On-site; PLN 180,000 - 300,000; Full time

Job summary

DS Smith is seeking a Digital Workplace & End User Experience Manager in Kraków to lead the vision, strategy, and operational excellence of the global digital workplace for our workforce, ensuring seamless, secure experiences across offices, sites, and home offices.

You will partner with IT and business leaders to shape digital workplace services, drive adoption, and manage end-user journeys from device provisioning to self-service portals, while aligning with security, compliance, and cost

Qualifications

• Experience managing Digital Employee Experience (DEX) platforms.
• Strong ITIL/ITSM governance knowledge.
• Experience running change/adoption programs and UX testing for enterprise tools.
• Experience defining UX strategy, operating model, governance framework, maturity roadmap, and organizational priorities.
• Proven vendor management experience.
• Experience operating in a multinational environment.
• Fluency in English.

Responsibilities

• Define and execute the global digital workplace strategy aligned with business goals and digital transformation initiatives.
• Use analytics and user feedback to measure end-user experience, identify pain points, prioritize improvements and support hardware refresh planning.
• Ensure that security and compliance are embedded in digital workplace solutions and processes.
• Oversee the transition to Modern Management (Intune, Autopilot, etc.) to enable "Zero-Touch" deployment globally.
• Represent business and employee needs in product selection, roadmap decisions and enterprise architecture discussions.
• Standardize the digital experience across diverse geographic regions while respecting local legal and linguistic requirements.
• Partner with HR and Communications to ensure digital tools support employee engagement.
• Lead design and continuous improvement of user journeys, onboarding, device provisioning, support flows, mobile device management and self-service portals to maximize productivity and satisfaction.
• Drive adoption and change management for new digital workplace tools and practices.
• Manage the digital workplace service model: SLA/KPI definition, vendor relationships and cost optimization.
• Develop training, communication and champions programs.
• Plan and build the employee digital experience roadmap.

Skills

DEX platforms

End-user experience

ITIL & ITSM

Change management

Vendor management

Multinational experience

English fluency

Tools

Microsoft 365

Intune

SCCM

VDI/DaaS

Job description

DS Smith is seeking a Digital Workplace & End User Experience Manager in Kraków to lead the vision, strategy, and operational excellence of the global digital workplace for our workforce, ensuring seamless, secure experiences across offices, sites, and home offices.

You will partner with IT and business leaders to shape digital workplace services, drive adoption, and manage end-user journeys from device provisioning to self-service portals, while aligning with security, compliance, and cost