Customer Success Manager (Warsaw, Poland)

Insider One; Warszawa; On-site; PLN 133,920 - 200,880; Full time

Benefits offered by this job

Internal trainings on various skills

Access to online learning platforms

Shareowner eligibility through ESOP

Referral bonuses

Community volunteering opportunities

Year-round team-building events

Job summary

Insider One is seeking a Client Success Manager in Warsaw, Poland. The ideal candidate will be responsible for building strong relationships with clients, ensuring they understand and effectively utilize our technology. Applicants must have relevant customer-facing experience and excellent communication skills in both English and Polish, with additional languages as a plus. The role offers opportunities for personal development, team-building activities, and a chance to be part of a diverse, global team.

Qualifications

• Previous experience in customer-facing roles like customer success or account management.
• Excellent oral and written communication skills, with strong phone skills.
• Ability to work independently and follow trends in customer needs.
• Strong project and time management skills.
• Passion for enhancing outreach effectiveness.
• Flexibility in adapting to a startup environment.

Responsibilities

• Act as the primary point of contact for clients.
• Facilitate client understanding of product features.
• Ensure effective adoption of technology by clients.
• Work with engineers for technical support.
• Develop key account plans and provide feedback on market trends.
• Establish a trusting relationship with customers.

Skills

Customer relationship management

Communication skills

Tech-savvy

Project management

Detail orientation

Problem-solving

Language proficiency in English and Polish

Flexibility in fast-paced environment

Education

University degree in Business, Marketing, Engineering, or related fields

Job description

What You Will Do

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology.
• Help our clients understand their needs and which of our features and products best match their goals and expectations.
• Make sure our clients are utilizing our technology at its best so that we can fully provide them our world-class service.
• You’ll monitor and facilitate the customer’s adoption of our technology.
• Work with our data-geeks (a.k.a. engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization.
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.
• Establish a trusted advisor relationship that ensures our customer’s overall satisfaction with our services and technology.
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. Bring new product ideas to the table!

What You Will Need

• Previous work experience in customer-facing roles, such as customer success, account management, or strategic consulting. Show us that you’ve got what it takes to collaborate and build strong relationships with customers, especially at the executive level.
• Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills.
• We’ve got clients all over the world! Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
• Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance. Superior project and time management skills. A keen eye for detail is a plus!
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.
• The ability and flexibility to work in a fast-paced startup environment.
• A university degree in Business, Marketing, Engineering, or related fields.
• Strong communication skills in English and Polish (additional Italian or/and Spanish would be an advantage).

What We Offer

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based "ESOP" and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

We aren’t just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.

To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.

If this sounds like who you are and where you aspire to be, we are excited to meet you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.