Global Customer & Order Support Specialist

Alfa Laval; Warszawa; Vor Ort; PLN 70.000 - 90.000; Vollzeit

Zusammenfassung

Alfa Laval in Warsaw is seeking a Customer Support Specialist to coordinate customer orders and inquiries, serving as the vital link between customers and internal teams. You will ensure accurate order processing, timely communication, and effective resolution of issues, while building strong customer relationships and contributing to continuous improvement in a global organization.

The role requires Polish and English fluency, strong organizational skills, and the ability to manage multiple

Qualifikationen

• Experience in customer support, order management, sales administration, or related field.
• Strong written and verbal communication skills.
• Excellent organizational and analytical abilities.
• Ability to work independently and take ownership.
• Strong prioritization and time management.
• Ability to manage multiple tasks with accuracy.
• Customer-focused mindset with cross-functional collaboration.
• Fluency in Polish and English.

Aufgaben

• Review incoming orders for accuracy and compliance with contractual requirements.
• Enter customer orders accurately and efficiently into the ERP system.
• Manage orders and related information throughout the complete order lifecycle, including post-shipment activities and order closure.
• Coordinate and communicate order changes and revisions with relevant internal departments.
• Respond to customer inquiries regarding orders, account information, billing, cancellations, and other service-related matters.
• Support the resolution of complaints, order discrepancies, and delivery issues.

Kenntnisse

Customer support

Order management

Sales administration

Communication skills

Organizational skills

Analytical abilities

Independent work

Time management

Multitasking

Collaboration

Polish language

English language

Tools

ERP system

Jobbeschreibung

Alfa Laval in Warsaw is seeking a Customer Support Specialist to coordinate customer orders and inquiries, serving as the vital link between customers and internal teams. You will ensure accurate order processing, timely communication, and effective resolution of issues, while building strong customer relationships and contributing to continuous improvement in a global organization.

The role requires Polish and English fluency, strong organizational skills, and the ability to manage multiple