Salesforce CRM Analyst — Global Change & Adoption

British Council; Województwo mazowieckie; Hybride; PLN 166 000 - 198 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Private medical care

MultiSport card

Course discounts for employees

Résumé du poste

The British Council is seeking an experienced CRM Business Analyst specialising in Salesforce to help shape the ongoing global development of Salesforce across the organisation. You will work within the global CRM Programme of Work to analyse complex business needs, design robust solutions, and drive adoption of CRM capabilities across multiple regions and functions.

You will bridge business requirements and technical delivery, collaborating with GIS technical specialists and Stakeholders to

Qualifications

• Degree level qualification or equivalent professional experience.
• Proficiency in English (written and spoken).
• 4+ years in a business analysis role with extensive Salesforce Service Cloud/Sales Cloud experience.
• Experience with Agile and Waterfall methodologies.
• Prior experience with customer-facing CRM systems.

Responsabilités

• Lead gathering and analysis of complex business requirements for CRM initiatives.
• Translate technical concepts into clear business cases and recommendations.
• Collaborate with stakeholders across regions to design and implement Salesforce solutions.
• Support change management and user adoption for CRM initiatives.
• Develop and maintain strategic roadmaps for CRM improvements and integrations.

Connaissances

Salesforce

Business Analysis

CRM systems

Agile

Waterfall

English proficiency

Formation

Degree level qualification or equivalent

Outils

Salesforce Service Cloud

Sales Cloud

Description du poste

The British Council is seeking an experienced CRM Business Analyst specialising in Salesforce to help shape the ongoing global development of Salesforce across the organisation. You will work within the global CRM Programme of Work to analyse complex business needs, design robust solutions, and drive adoption of CRM capabilities across multiple regions and functions.

You will bridge business requirements and technical delivery, collaborating with GIS technical specialists and Stakeholders to