Global Car Shipping Support Specialist

AutoBidMaster, LLC; Warszawa; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

20 paid vacation days

Equipment provided

Team-building activities

Collaborative international team

Competitive compensation

Job summary

AutoBidMaster, LLC is seeking a proactive Customer Support Agent to join our Logistics Team. The role guides customers through the car shipping process and resolves logistical issues with a focus on exceptional service.

You will handle online inquiries via email, phone, and chat, track orders, and act as the face of the company to encourage repeat business. The position is full-time with flexible US/EU collaboration and CET working hours.

Qualifications

• Strong proficiency in English.
• Experience in customer support/service and e-commerce.
• Familiarity with Zendesk or other ticket-based platforms.
• Excellent communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Problem-solving abilities and adaptability.

Responsibilities

• Assist customers with online questions, issues, website navigation, order tracking via email, phone, chat, etc.
• Manage customer support by obtaining, analyzing, and verifying customer’s needs.
• Act as the face of the Company to influence customers to order from us again.

Skills

English proficiency

Customer support experience

Zendesk familiarity

Communication skills

Detail orientation

Multitasking

Problem solving

Tools

Zendesk

Job description

AutoBidMaster, LLC is seeking a proactive Customer Support Agent to join our Logistics Team. The role guides customers through the car shipping process and resolves logistical issues with a focus on exceptional service.

You will handle online inquiries via email, phone, and chat, track orders, and act as the face of the company to encourage repeat business. The position is full-time with flexible US/EU collaboration and CET working hours.