Global Business Process Expert - Cash Collection

Merck Group; Wrocław; On-site; PLN 180,000 - 300,000; Full time

Job summary

Merck Group is seeking an experienced professional to design, govern, and optimize Invoice-to-Cash processes on a global scale. You will collaborate with Sales, Customer Service, Supply Chain, Finance, and IT to reduce payment delays and enhance the customer payment experience.

You will be the subject matter expert driving SAP FSCM adoption, process mining, and analytics while leading cross-functional global deployments and SOP creation.

Qualifications

• 5+ years in O2C/I2C, credit, or global collections.
• Advanced English in business comms.
• Strong SAP FSCM and SAP ERP (FI, SD) knowledge.
• Experience in process design, mapping and SOP creation.
• Hands-on process mining and analytics tools experience.
• Lean, Six Sigma, Kaizen, or PDCA experience.
• Global deployment support including UAT and change management.
• Stakeholder management and ability to influence without authority.

Responsibilities

• Design, govern, and optimize Invoice-to-Cash processes globally.
• Partner with Sales, Customer Service, Supply Chain, Finance, and IT.
• Eliminate payment delays and improve customer payment experience.
• Drive digital enablement through SAP FSCM, process automation, and analytics.

Skills

5+ years exp

English proficiency

Process design

Workflow mapping

SOP creation

Continuous improvement

Change management

Stakeholder management

Influencing without authority

Tools

Celonis

Signavio

Power BI

SAP FSCM

SAP FI/SD

Salesforce

HighRadius

Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

In this role, you will design, govern, and continuously optimize our Invoice-to-Cash processes to drive functional excellence and improve working capital across global regions. Partnering closely with cross-functional teams in Sales, Customer Service, Supply Chain, Finance, and IT, you will eliminate payment delays and improve the overall customer payment experience. You will serve as the primary subject matter expert driving digital enablement through SAP FSCM, process automation, process mining, and advanced analytics. This role offers you a high-impact platform to lead global process transformations and grow as a functional leader.

Who You Are

• 5+ years of experience in Order-to-Cash (O2C) / Invoice-to-Cash (I2C) process management, credit, or global collections.
• Advanced English proficiency in both written and spoken business communication.
• Solid functional knowledge of SAP FSCM Collections and core SAP ERP modules (FI, SD) or equivalent tools (e.g., Salesforce, HighRadius).
• Proven background in process design, workflow mapping, and global Standard Operating Procedure (SOP) creation.
• Hands-on experience with process mining and analytics tools such as Celonis, Signavio, or Power BI.
• Practical experience with continuous improvement methodologies (Lean, Six Sigma, Kaizen, or PDCA).
• Track record of supporting global deployments, including UAT, user training, change management, and hypercare support.
• Strong cross-functional stakeholder management and problem-solving skills with a proven ability to influence without authority

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!