Global App Support Engineer – US & APAC

SOLID.Jobs; Wrocław; Remote; PLN 80,000 - 150,000; Full time

Job summary

Tap.Talent is seeking an Application Support Engineer to support US and Asia-Pacific markets, delivering technical troubleshooting, client communication and application support to ensure trading tech runs smoothly.

Onboarding starts with US hours, followed by a rotation covering US and APAC hours. Fluency in English, Windows experience, scripting, and SQL are required, with a proactive, analytical mindset for problem solving.

Qualifications

• Experience in Technical Support or Application Support.
• Solid experience with MS Windows environments.
• Experience with scripting languages.
• Fluent English and ability to communicate with international clients.
• Willingness to work US/APAC shifts.

Responsibilities

• technical troubleshooting
• direct client communication
• application support
• client onboarding
• project coordination
• production issue investigation
• process and efficiency improvements

Skills

Windows environments

Scripting languages

SQL

English communication

Technical troubleshooting

Client communication

Analytical mindset

Independent work

Education

Bachelor's degree in a technical or analytical field

Tools

Google Analytics

Job description

Tap.Talent is seeking an Application Support Engineer to support US and Asia-Pacific markets, delivering technical troubleshooting, client communication and application support to ensure trading tech runs smoothly.

Onboarding starts with US hours, followed by a rotation covering US and APAC hours. Fluency in English, Windows experience, scripting, and SQL are required, with a proactive, analytical mindset for problem solving.