Remote Technical Support Consultant (EN/FR)

SupportYourApp

Polska

Remote

PLN 176,000 - 293,000

Full time

14 days+

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Benefits offered by this job

Remote work

USD compensation

Inclusive environment

Refer-a-friend rewards

Career development

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, invites a proactive Technical Support Consultant to join our multilingual team. You’ll handle technical inquiries via phone, email, and chat, troubleshoot issues, and collaborate across departments while documenting interactions in CRM systems.

You will need excellent English and French (C1), at least 1 year in customer support, and the ability to explain technical concepts to non-technical customers. Remote work is supported.

Qualifications

1 year of experience in customer support (technical preferred).
Ability to explain technical information to non-technical customers.
Strong problem-solving, troubleshooting, and attention to detail.

Responsibilities

Provide technical support via phone, email, and chat in a professional and efficient manner.
Troubleshoot technical issues and provide step-by-step guidance to customers.
Collaborate with other departments to resolve customer issues; escalate when needed.
Document customer interactions in CRM (D365 or similar) and maintain accurate records.
Continuously improve support processes and procedures.
Stay updated on product knowledge and company updates.

Skills

English & French (C1)

Customer support

Troubleshooting

Communication

Tools

CRM systems

APIs

OS knowledge

SaaS tools

Job description

You will need excellent English and French (C1), at least 1 year in customer support, and the ability to explain technical concepts to non-technical customers. Remote work is supported.

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