SAP BTP Cloud Support Engineer (US Hours)

Twenty5; Poland; Remote; PLN 60,000 - 120,000; Full time

Job summary

Twenty5 is an innovative software company specializing in delivering value to project-centric industries. This role provides hands-on technical support for enterprise clients, with focus on diagnosing and resolving issues across the full stack and on SAP BTP deployments.

You will work during US business hours, learn the product deeply, and partner with engineering to escalate and fix complex problems, including Docker and SSO/SAML integrations, as well as server log analysis for performance

Responsibilities

• Serve as the primary technical support point of contact for US-based clients during business hours.
• Triage incoming support tickets, reproduce issues in test environments, and drive resolution within SLA commitments.
• Analyze application and server logs to identify root causes of failures, performance bottlenecks, and configuration errors.
• Collaborate with the engineering and product teams to escalate bugs and complex technical issues with clear, detailed documentation.
• Assist clients and internal teams with installation, deployment, and configuration of the application on SAP BTP.
• Support Docker-based deployments, including troubleshooting container startup, networking, and runtime issues.
• Configure and validate SSO/SAML-based authentication integrations between the application and client identity providers.
• Manage and validate BTP-specific configurations such as destinations, service bindings, and environment variables.
• Execute Shell scripts for environment setup, log collection, and routine maintenance tasks.

Job description

Twenty5 is an innovative software company specializing in delivering value to project-centric industries. This role provides hands-on technical support for enterprise clients, with focus on diagnosing and resolving issues across the full stack and on SAP BTP deployments.

You will work during US business hours, learn the product deeply, and partner with engineering to escalate and fix complex problems, including Docker and SSO/SAML integrations, as well as server log analysis for performance