Global Accounts Customer Service Specialist

Stora Enso Group; Warszawa; Hybrid; PLN 48,000 - 64,000; Full time

Benefits offered by this job

Hybrid work

Learning & development

Modern digital tools

Job summary

Stora Enso Group in Warsaw, Poland, seeks a Customer Service Specialist to support international key accounts. You will manage orders from enquiry to delivery, building strong customer relationships and coordinating with Sales, Supply Chain and Logistics to ensure exceptional service.

The role requires a Bachelor’s degree in a related field and strong English; additional languages are a plus. A hybrid work arrangement is available, with focus on collaboration and continuous improvement.

Qualifications

• Experience in customer-facing roles or order management is preferred.
• Bachelor’s degree in a related field or equivalent experience.
• Proficient in English is required; additional languages are a plus.

Responsibilities

• Serve as primary contact for international customers throughout the order fulfilment process.
• Manage orders end-to-end from enquiry to delivery and invoicing.
• Collaborate with Sales, Supply Chain, and Logistics to ensure timely service.
• Handle claims and service-related issues professionally and proactively.
• Maintain customer master data and assist with pricing administration when needed.
• Support adoption of digital tools and customer portals among customers.

Skills

Customer service

Communication

Multitasking

Teamwork

English proficiency

Education

Bachelor's degree in Business, Supply Chain, Logistics

Tools

Salesforce

Job description

Stora Enso Group in Warsaw, Poland, seeks a Customer Service Specialist to support international key accounts. You will manage orders from enquiry to delivery, building strong customer relationships and coordinating with Sales, Supply Chain and Logistics to ensure exceptional service.

The role requires a Bachelor’s degree in a related field and strong English; additional languages are a plus. A hybrid work arrangement is available, with focus on collaboration and continuous improvement.