Customer Service Specialist

925 Stora Enso Polska Sp.z.o.; Warszawa; On-site; PLN 55,000 - 75,000; Full time

Job summary

Stora Enso Polska Sp.z.o. in Warsaw seeks a Customer Service Specialist to serve as the primary contact for international customers, managing orders end-to-end from enquiry to delivery and invoicing and building strong customer relationships.

You will collaborate with Sales, Supply Chain, Logistics and other internal teams to ensure excellent service across multiple markets, supported by digital tools including Salesforce.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics or related field.
• Experience in Customer Service, Supply Chain, Order Management or similar role.
• Full professional proficiency in English; additional languages are a plus.
• Strong customer focus and excellent communication skills.
• Ability to manage multiple priorities in a fast-paced international environment.
• Proficiency with digital tools and business systems; Salesforce experience is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Build and maintain strong customer relationships by delivering excellent service.
• Manage customer orders end-to-end, from enquiry to delivery and invoicing.
• Act as the primary contact point for customers in daily cooperation and ensure timely communication.
• Coordinate customer requests and collaborate with Sales, Supply Chain and Logistics teams.
• Handle claims, complaints and service-related issues in a professional and solution-oriented manner.
• Maintain customer master data and support pricing administration where applicable.
• Monitor deliveries, stock situations and customer-specific requirements.
• Provide accurate and up-to-date information to customers and internal stakeholders.
• Support customers in the adoption and optimal use of digital tools and customer portals.
• Participate in process improvement initiatives and development projects.
• Provide backup support for other Customer Service Specialists when needed.

Skills

Strong communication

Customer focus

Multitasking

Teamwork

Education

Bachelor's degree in Business, Supply Chain, Logistics or related field

Tools

Salesforce

Job description

Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We employ approximately 21,000 people. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. Career for a better climate. Every day.

We are looking for a Customer Service Specialist to join our Global Accounts Team within Business Area Containerboard. Fluency in English is required. Additional language skills will be considered an advantage. In this role, you will serve as a key point of contact for international customers, ensuring an excellent customer experience throughout the entire order fulfilment process. You will manage customer orders end-to-end, from enquiry to delivery, while building and maintaining strong customer relationships. Working closely with Sales, Supply Chain, Logistics, Credit Management and other internal stakeholders, you will support a portfolio of international key accounts and help deliver outstanding service across multiple markets. Through proactive communication, problem-solving and efficient order management, you will contribute to customer satisfaction and long‑term business success. Your daily work will be supported by modern digital tools, including Salesforce, our platform for customer relationship management and communication.

Location:

This position is primarily based in Warsaw, Poland. However, we are also open to considering candidates located in other countries where Stora Enso has an office presence. The selected candidate should be willing to work in close collaboration with the Warsaw‑based team.

Key reponsibilities

• Build and maintain strong customer relationships by delivering excellent customer service.
• Manage customer orders end-to-end, from enquiry and order entry to delivery and invoicing.
• Act as the primary contact point for customers in daily cooperation and ensure timely communication.
• Coordinate customer requests and collaborate closely with Sales, Supply Chain and Logistics teams.
• Handle claims, complaints and service‑related issues in a professional and solution‑oriented manner.
• Maintain customer master data and support pricing administration where applicable.
• Monitor deliveries, stock situations and customer‑specific requirements.
• Provide accurate and up‑to‑date information to customers and internal stakeholders.
• Support customers in the adoption and optimal use of digital tools and customer portals.
• Participate in process improvement initiatives and development projects.
• Provide backup support for other Customer Service Specialists when needed.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics or a related field, or equivalent experience.
• Previous experience in Customer Service, Supply Chain, Order Management or a similar customer‑facing role.
• Full professional proficiency in English is required, additional language skills are considered an advantage.
• Strong customer focus and excellent communication skills.
• Ability to manage multiple priorities in a fast‑paced international environment.
• Solution‑oriented mindset with attention to detail.
• Proficiency in digital tools and business systems; experience with Salesforce is an advantage.
• Ability to work both independently and as part of a collaborative team.

What we offer

By joining Stora Enso, you will become part of a diverse and international organization committed to sustainability and innovation. You will have the opportunity to work with global customers, develop your professional skills and contribute to building customer relationships that support our long‑term growth. We offer a supportive team environment, learning and development opportunities, modern digital tools, and flexible hybrid working arrangements.

Data provided outside of the Polish Labor Code’s requirements (name,surname, parents' names, date of birth, residential address, data oneducation, skills and experience, completed schools and studies,training and courses, previous employers, positions and professionalduties) will be processed based on your consent. To record yourconsent, please include the followingclause in your CV:"I consent tothe processing of personal data contained in the application documentssent by me that are not required by the Polish Labor Code for thepurposes necessary for the implementation of current and futurerecruitment processes by Stora Enso Group.I am awarethat Imaywithdraw thisconsent at any time by contacting Stora Enso by sendingemail [e-mail] ."\

For more information on how Stora Enso processesyourpersonaldataand for your other rights, please reviewour Privacy Notice on www.storaenso.com/privacy

Are you curious and would like to work with innovation in renewable products? Our purpose “Do good for people and the planet. Replace non‑renewable materials with renewable products” underpins our belief that everything that can be made with fossil‑based materials today can be made from a tree tomorrow, and highlights Stora Enso’s opportunity to contribute to a greener economy. Take a look at our open positions! At Stora Enso you will join forces with around 19000 colleagues - a wide range of people with a diverse set of backgrounds and skills, all focused on the potential of biomaterials, paper, packaging and wooden construction. Introduce yourself to our recruiters and we’ll get in touch if there is a role that seems like a good match. By joining us, you will contribute towards a more sustainable world, as we believe that anything made from fossil‑based materials today can be made from a tree tomorrow. With our values in Stora Enso, “Lead and Do what’s right”, we expect high performance, speed and agility in every part of our organization. Safety and wellbeing are our top priority every day. We inspire you to lead your growth and to set the ambition high. We believe diversity strengthens our competitiveness and contributes to better decision‑making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds.

Stora Enso is an equal opportunity employer and follows non-discriminatory practices.

Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre‑employment actions such as; background checks, references, health check‑up and drug test as part of the final stages. You will be informed to what is applicable to the role during the recruitment process.