Global Accounts Customer Service Specialist

925 Stora Enso Polska Sp.z.o.; Warszawa; On-site; PLN 55,000 - 75,000; Full time

Job summary

Stora Enso Polska Sp.z.o. in Warsaw seeks a Customer Service Specialist to serve as the primary contact for international customers, managing orders end-to-end from enquiry to delivery and invoicing and building strong customer relationships.

You will collaborate with Sales, Supply Chain, Logistics and other internal teams to ensure excellent service across multiple markets, supported by digital tools including Salesforce.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics or related field.
• Experience in Customer Service, Supply Chain, Order Management or similar role.
• Full professional proficiency in English; additional languages are a plus.
• Strong customer focus and excellent communication skills.
• Ability to manage multiple priorities in a fast-paced international environment.
• Proficiency with digital tools and business systems; Salesforce experience is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Build and maintain strong customer relationships by delivering excellent service.
• Manage customer orders end-to-end, from enquiry to delivery and invoicing.
• Act as the primary contact point for customers in daily cooperation and ensure timely communication.
• Coordinate customer requests and collaborate with Sales, Supply Chain and Logistics teams.
• Handle claims, complaints and service-related issues in a professional and solution-oriented manner.
• Maintain customer master data and support pricing administration where applicable.
• Monitor deliveries, stock situations and customer-specific requirements.
• Provide accurate and up-to-date information to customers and internal stakeholders.
• Support customers in the adoption and optimal use of digital tools and customer portals.
• Participate in process improvement initiatives and development projects.
• Provide backup support for other Customer Service Specialists when needed.

Skills

Strong communication

Customer focus

Multitasking

Teamwork

Education

Bachelor's degree in Business, Supply Chain, Logistics or related field

Tools

Salesforce

Job description

Stora Enso Polska Sp.z.o. in Warsaw seeks a Customer Service Specialist to serve as the primary contact for international customers, managing orders end-to-end from enquiry to delivery and invoicing and building strong customer relationships.

You will collaborate with Sales, Supply Chain, Logistics and other internal teams to ensure excellent service across multiple markets, supported by digital tools including Salesforce.