German-Speaking Team Lead (Hybrid)

Concentrix; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Concentrix in Katowice is seeking a Team Lead who can supervise a German-speaking call center team, coach performance, and drive service delivery to meet contractual KPIs. You will allocate work, monitor attendance, and provide timely coaching to ensure targets are reached weekly.

The role requires German C1/C2 and English, a proven track record in team leadership, and a flexible schedule for a hybrid work arrangement at the Katowice Global Office Park.

Qualifications

• Team Leader experience is mandatory.
• German language at C1/C2 and English.
• Ability to coach, mentor and develop team members.

Responsibilities

• Supervise a group of call center associates daily.
• Coach staff to meet weekly performance metrics.
• Identify performance issues and implement corrective actions.
• Ensure KPIs and financial targets are met.
• Communicate expectations and provide updates.
• Handle escalated customer calls as needed.
• Conduct team meetings and organize activities.
• Stay updated on policies and attend management trainings.
• Promote values and advocate for team members.

Skills

Team Leader experience

German (C1/C2)

English

Job description

Concentrix in Katowice is seeking a Team Lead who can supervise a German-speaking call center team, coach performance, and drive service delivery to meet contractual KPIs. You will allocate work, monitor attendance, and provide timely coaching to ensure targets are reached weekly.

The role requires German C1/C2 and English, a proven track record in team leadership, and a flexible schedule for a hybrid work arrangement at the Katowice Global Office Park.