Team Lead with German

Concentrix; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Concentrix in Katowice is seeking a Team Lead who can supervise a German-speaking call center team, coach performance, and drive service delivery to meet contractual KPIs. You will allocate work, monitor attendance, and provide timely coaching to ensure targets are reached weekly.

The role requires German C1/C2 and English, a proven track record in team leadership, and a flexible schedule for a hybrid work arrangement at the Katowice Global Office Park.

Qualifications

• Team Leader experience is mandatory.
• German language at C1/C2 and English.
• Ability to coach, mentor and develop team members.

Responsibilities

• Supervise a group of call center associates daily.
• Coach staff to meet weekly performance metrics.
• Identify performance issues and implement corrective actions.
• Ensure KPIs and financial targets are met.
• Communicate expectations and provide updates.
• Handle escalated customer calls as needed.
• Conduct team meetings and organize activities.
• Stay updated on policies and attend management trainings.
• Promote values and advocate for team members.

Skills

Team Leader experience

German (C1/C2)

English

Job description

Job Title:
Team Lead with German

Job Description
##

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Team Leader experience is mandatory
• Languages: German C1/C2 + English
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Location: Hybrid

Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Time Type:
Full time2027-09-30