Senior Client Delivery Executive

Unisys; Polska; Hybrid; PLN 320,000 - 520,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing & EAP

Life insurance

Private health insurance

Sports Card

Paid holidays

Company Bonus

Job summary

Unisys in Kraków is seeking a Senior Client Delivery Executive to own end-to-end delivery of complex IT services for key clients, driving satisfaction and governance. You will lead large, geographically dispersed implementations, align with contracted objectives, and build trusted client relationships through a strong local presence.

You will translate business needs into scalable solutions, collaborate with internal teams and clients, support account growth, and lead risk and operational

Qualifications

• BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience.
• Master’s degree preferred.
• Extensive Client & Service Delivery Leadership Experience.
• Track record of strong Stakeholder Management & Relationship Building.
• Excellent communication, interpersonal, and presentation skills in English language (C1 level - business fluent).
• Ability to work from client-site in Krakow up to 3 days/week (on short-notice) and to travel if needed.

Responsibilities

• Lead large, complex, and geographically dispersed client implementations, ensuring successful planning, execution, and delivery of contracted services while meeting cost, quality, governance, innovation, and performance objectives.
• Build trusted client relationships through a strong local presence in Kraków, acting as a senior strategic partner and fostering long‑term partnerships that drive customer satisfaction, loyalty, and business value.
• Partner closely with clients, internal stakeholders, and Service Delivery teams to proactively manage operational, technical, and business challenges, ensuring seamless service delivery and effective stakeholder management across all levels.
• Drive a customer‑centric approach by translating complex business requirements into innovative, scalable solutions that enhance operational performance and align with client strategic objectives.
• Support account growth by identifying opportunities for service expansion, continuous improvement, and value creation, while contributing to account governance, service reviews, and strategic business planning.
• Provide leadership in operational excellence and risk management across accounts, communicating industry insights and market trends, and enabling delivery teams to execute strategies that strengthen client outcomes and support sustainable business growth.

Skills

Stakeholder Management

Relationship Building

Communication

English Proficiency

Strategic Partnership

Leadership

Education

BA/BS degree

Master’s degree

Job description

What success looks like in this role:

The Senior Client Delivery Executive will be a pivotal leader responsible for ensuring the successful end-to-end delivery of complex IT services and solutions to key clients. This role focuses on driving client satisfaction, optimizing service delivery, and managing critical relationships. Your role includes the following tasks: Lead large, complex, and geographically dispersed client implementations, ensuring successful planning, execution, and delivery of contracted services while meeting cost, quality, governance, innovation, and performance objectives. Build trusted client relationships through a strong local presence in Kraków, acting as a senior strategic partner and fostering long‑term partnerships that drive customer satisfaction, loyalty, and business value. Partner closely with clients, internal stakeholders, and Service Delivery teams to proactively manage operational, technical, and business challenges, ensuring seamless service delivery and effective stakeholder management across all levels. Drive a customer‑centric approach by translating complex business requirements into innovative, scalable solutions that enhance operational performance and align with client strategic objectives. Support account growth by identifying opportunities for service expansion, continuous improvement, and value creation, while contributing to account governance, service reviews, and strategic business planning. Provide leadership in operational excellence and risk management across accounts, communicating industry insights and market trends, and enabling delivery teams to execute strategies that strengthen client outcomes and support sustainable business growth.

You will be successful in this role if you have:

BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience, Master’s degree preferred Extensive Client & Service Delivery Leadership Experience Track record of strong Stakeholder Management & Relationship Building Ability to derive issues into business opportunities and technical solutions Excellent communication, interpersonal, and presentation skills in English language (C1 level - business fluent) Ability to work from client-site in Krakow up to 3 days/week (on short-notice) and to travel if needed

Why Unisys?

Become part of our "Winning Culture" and work on prestigious IT projects in a global corporate environment Corporate Social Responsibility and Inclusion standards are especially important to us and go far beyond the usual especially in times like these Our Unisys University E-Learning Platform is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential! "Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party! Qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances

Benefits

• Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
• Wellbeing & Employee Assistance Program: Your (mental) health is important to us and is treated confidentially by a neutral party!
• Life insurance - 200% of salary covered
• Private health insurance - comprehensive outpatient cover (with option to cover partner/family at own cost)
• Sports Card - can be used for gym memberships among other health and wellness offerings
• PPK - 1,5% sponsorship, starting after 3 month probation period
• Paid holidays (< 10 years of employment service: 20, >10 years of employment service: 26 days)
• Hybrid work model - currently 2-3 days estimated onsite presence days at client-site
• Competitive salary and Company Bonus within an unlimited work contract #LI-LO1

Equal Opportunity Commitment

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

Notice for U.S. Applicants

Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

About Unisys

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting