Senior I2C Collection Specialist (f/m/d) with German

TRUMPF; Warszawa; Hybride; PLN 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Life insurance

Private medical care

Multisport card subsidy

NAIS benefit cafeteria

Edenred lunch card

Résumé du poste

TRUMPF in Warsaw seeks a Senior I2C Collection Specialist (f/m/d) with German language proficiency to manage accounts receivable and drive credit control activities. You will resolve payment issues, maintain strong client relationships, and support process improvements using SAP and standard AR procedures.

A hybrid work setup with 40% on-site presence and a quarterly bonus is offered, along with life insurance and private medical care.

Qualifications

• Advanced German (C1) and English (B2-C1) proficiency.
• Experience in Collections, Credit Control, Accounts Receivable or Customer Service.
• Experience with SAP and Microsoft Office is a plus.
• Hybrid work model with 40% attendance; flexible start times.
• Quarterly bonus system.
• Great office location in the heart of Warsaw: Daszyńskiego Roundabout, Przyokopowa 31.
• Life insurance and private medical care.
• Co-financing of Multisport card, NAIS benefit cafeteria, Edenred lunch card.

Responsabilités

• Manage customer accounts receivable by monitoring open items and following up on overdue payments.
• Investigate and resolve payment-related issues, including differences and reconciliations.
• Manage customer disputes and maintain strong customer relationships across Sales and Technical teams.
• Support credit management activities by maintaining credit data and supporting assessments.
• Ensure accurate reporting and process execution, including SAP/FSCM and TIS/F110 processes.
• Drive continuous improvement as an I2C Accountant by mentoring junior team members and improving AR processes.

Connaissances

German (C1)

English (B2-C1)

Communication skills

Negotiation skills

Analytical skills

Problem solving

Collections/AR experience

Outils

SAP

Microsoft Office

Description du poste

Senior I2C Collection Specialist (f/m/d) with German

Your role

• Manage customer accounts receivable by monitoring open items, prioritizing accounts, following up on overdue payments and conducting professional collection calls
• Investigate and resolve payment-related issues, including payment differences, deductions, unallocated cash, credit notes, refunds and account reconciliations, in close collaboration with internal stakeholders
• Manage customer disputes and maintain strong customer relationships, working closely with Sales and Technical teams to understand and resolve the root causes of payment delays
• Support credit management activities by maintaining customer credit data, supporting credit assessments, risk reviews, credit-limit recommendations, insolvency monitoring and customer blocking/order releases where applicable
• Ensure accurate reporting and process execution by managing the collections mailbox, preparing regular AR reports, handling master data requests and following defined SAP/FSCM and TIS/F110 processes
• Drive continuous improvement as an I2C Accountant by mentoring junior team members, supporting process migrations, developing process and training documentation, leveraging SAP capabilities and identifying opportunities to improve efficiency and quality within the AR function

Your profile

• Advanced German skills (C1) and intermediate English skills (B2-C1)
• Excellent communication and negotiation skills
• Strong analytical and problem-solving skills
• Previous experience in Collections, Credit Control, Accounts Receivable or Customer Service
• Experience with accounting software; knowledge of SAP and Microsoft Office is a plus
• Hybrid work model (40% attendance rate for the month) and flexible start times
• Quarterly bonus system
• Great office location in the heart of Warsaw: Daszyńskiego Roundabout, Przyokopowa 31
• Life insurance and private medical care
• Co-financing of Multisport card, NAIS benefit cafeteria, Edenred lunch card