Technical Support & Onboarding Representative (Diagnostic services)

Align Technology, Inc.; Wrocław; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Private healthcare Luxmed

Multisport card

Private insurance

Meal vouchers

Co-financing of company products

Employee Support Program

Job summary

Align Technology, Inc. in Wrocław is seeking a Technical Support & Onboarding Representative (Diagnostic services) to join our Diagnostics Services team on site.

You will collaborate with Engineers and Sales to expand Diagnostics as a Service on the Align Digital Platform, providing onboarding support and resolving technical issues.

The role requires 2–4 years in a similar role, fluent English, and comfort with Windows command line tools; knowledge of DICOM is a plus.

Qualifications

• 2–4 years of experience in a similar role at a fast-growing international company.
• Fluent in English; additional languages are a plus.
• Knowledge of image standards and protocols such as DICOM and JPG.
• Strong understanding of Windows operating system.
• Familiar with command line tools.
• Basic knowledge of Jira and Salesforce.
• Experience in remote IT support with clients.
• Knowledge of clinical processes in dental offices is a plus.

Responsibilities

• Provide technical support to customers during the onboarding process.
• Support the automated integration of customer’s software systems.
• Engage and collaborate with IT specialists from dental practices and clinics to facilitate onboarding.
• Troubleshoot technical issues during onboarding.
• Optimize the onboarding process for a wide range of international customers.
• Act as lead consultant and resource to customers.
• Assist in preparing status updates and reports for Management, Marketing and Business teams.
• Work on processes automation.
• Work in an agile team.

Skills

English fluency

Experience 2-4 yrs

Remote IT support

DICOM knowledge

Windows OS

Command line

Jira basics

Salesforce basics

Dental clinical knowledge

Tools

Jira

Salesforce

Job description

Technical Support & Onboarding Representative (Diagnostic services)

Department: Customer Support

Employment Type: Full Time

Location: EMEA-Poland

Description

Align is the industry leader in innovative medical devices for digital dentistry and orthodontics. Align is looking for a Technical Support to join our expanding Diagnostic Services team. This position will be part of a culture that is helping to improve lives every day through digital dentistry, and this role is on the frontlines of helping individuals get the smile they want.

As a Technical Support you will be part of a team that unites passion and technical excellence. In this you will collaborate with Engineers and Sales personnel to expand the userbase of Diagnostics as a Service on the Align Digital Platform.

This role is an onsite position in our Wrocław office (Psie Pole).

Key Responsibilities

• Provide technical support to customers during the onboarding process.
• Support the automated integration of customer’s software systems.
• Engage and collaborate with IT specialists from dental practices and clinic to facilitate the onboarding process.
• Troubleshoot technical issues during the onboarding process.
• Optimize the technical onboarding process for wide range of international customers.
• Act as lead consultant and resource to customers.
• Assist in preparing status updates and reports for the Management, Marketing and Business teams.
• Work on processes automatization.
• Work in an agile team.

Skills, Knowledge & Expertise

• 2 - 4 years' of experience in a similar role for a fast growing international company.
• Fluency in English; additional languages is an asset.
• Knowledge of image standards and protocols such as DICOM, and JPG, among others.
• A deep understanding of the Windows operating system.
• Feel comfortable with command line tools
• Basic understanding of Jira and Salesforce is preferred.
• Experience in remote IT support with clients.
• Desirable Knowledge of relevant clinical processes, products, and services within dental offices is a plus.

Job Benefits

• Private healthcare Luxmed,
• Multisport card,
• Private insurance,
• Meal vouchers,
• Co-financing of company products,
• Employee Support Program.