German-Speaking Credit Services Associate

Medtronic; Warszawa; On-site; PLN 92,000 - 138,000; Full time

Benefits offered by this job

Competitive salary

Flexible Benefits Package

Job summary

Medtronic is seeking an Associate Credit Services Representative in Warsaw to support credit and collections for assigned customer accounts, while gaining expertise in financial operations and digital service delivery. You will collaborate with customers and internal stakeholders to resolve balances and maintain accurate records.

The role requires fluent English, German (C1), and on-site availability during onboarding and training.

Qualifications

• Bachelor’s degree and no prior professional experience required.
• Fluent English and minimum C1 proficiency in German, with the ability to communicate effectively in a business environment both verbally and in writing.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to learn and work effectively across multiple systems, workflow technologies, and AI-enabled tools.
• Availability to work on-site in Warsaw during onboarding, training, certification, and operational readiness activities as required.

Responsibilities

• Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances.
• Communicate with customers by phone and email in English and the required market language to resolve payment issues, clarify account information, and support payment arrangements.
• Maintain accurate records of customer interactions, account activities, and collection outcomes within designated systems.
• Partner with Finance, Customer Service, and other internal stakeholders to investigate and resolve account discrepancies.
• Escalate complex customer, account, or workflow issues in accordance with established policies and procedures.
• Follow documented processes, controls, and compliance requirements to ensure accurate and consistent service delivery.
• Utilise approved digital and AI-enabled tools to support workflow execution, information gathering, prioritisation, and customer communications.
• Contribute feedback on recurring issues, process gaps, workflow improvements, and automation opportunities to support continuous improvement initiatives.

Skills

English (fluent)

German (C1)

MS Office

Adaptability

Education

Bachelor’s degree

Tools

SAP ERP

Job description

Medtronic is seeking an Associate Credit Services Representative in Warsaw to support credit and collections for assigned customer accounts, while gaining expertise in financial operations and digital service delivery. You will collaborate with customers and internal stakeholders to resolve balances and maintain accurate records.

The role requires fluent English, German (C1), and on-site availability during onboarding and training.