Credit Services Associate – Multilingual (EN/SK/CZ)

Medtronic

Warszawa

On-site

PLN 92,000 - 138,000

Full time

14 days+

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Job summary

Medtronic in Warsaw is seeking an Associate Credit Services Representative to support credit and collections for assigned accounts, learn financial operations, and contribute to digital service delivery. You will collaborate with customers and internal stakeholders to resolve balances, maintain records, and ensure compliant cash flow in a technology-enabled environment.

The role requires a Bachelor’s degree, fluent English, and Slovak/Czech proficiency (C1); on-site onboarding in Warsaw is

Qualifications

Bachelor’s degree required.
Fluent English and C1 in Slovak and Czech for business communication.
Proficiency in MS Office (Excel, Outlook, Word).
Ability to learn across multiple systems and AI-enabled tools.
Availability to work on-site in Warsaw during onboarding and training.

Responsibilities

Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances.
Communicate with customers by phone and email in English and the required market language to resolve payment issues, clarify account information, and support payment arrangements.
Maintain accurate records of customer interactions, account activities, and collection outcomes within designated systems.
Partner with Finance, Customer Service, and other internal stakeholders to investigate and resolve account discrepancies.
Escalate complex customer, account, or workflow issues in accordance with established policies and procedures.
Follow documented processes, controls, and compliance requirements to ensure accurate and consistent service delivery.
Utilise approved digital and AI-enabled tools to support workflow execution, information gathering, prioritisation, and customer communications.
Contribute feedback on recurring issues, process gaps, workflow improvements, and automation opportunities to support continuous improvement initiatives.