German-Speaking Billing Service Agent

WW Talents; Kraków; On-site; PLN 145,000 - 184,000; Full time

Benefits offered by this job

Signing bonus

Relocation support

Meal vouchers

Private health insurance

Multisport card

Job summary

WW Talents in Sofia, Bulgaria is seeking a German-speaking Billing Service Agent to support customers with billing inquiries and deliver a great experience. The role is on-site initially, with a potential move to a hybrid model after 4 months for top performers.

You will handle billing questions in German (C1/C2) and English (B2), provide clear guidance, and work with the team to ensure accurate and timely responses.

Qualifications

• Fluency in German at C1/C2 level.
• English at B2 level.
• Customer-focused and solution-driven approach.

Responsibilities

• Assist German-speaking customers with billing inquiries.
• Provide clear and professional customer support.
• Explain billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

Skills

German C1/C2

English B2

Job description

This role is based in Sofia, Bulgaria. The role is initially on-site in Sofia, with the possibility of moving to a hybrid model after 4 months for top performers.

Join an international team as a German-Speaking Billing Service Agent, supporting customers with billing-related inquiries and delivering a great customer experience.

Location: Sofia, Bulgaria
Work Model: On-site (for top performershybrid work model after 4 months)Working Schedule:Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636.14 gross/month × 14 salaries in a year
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training -€500 after 6 months)
• Relocation Support:2 weeks of Airbnb accommodation,Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits:Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 levelin English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.