German-Speaking Billing Service Agent I Bulgaria I Relocation Support Available

FH Collective Academy; Poznań; On-site; PLN 83,000 - 156,000; Full time

Benefits offered by this job

Airbnb relocation housing

Flight ticket reimbursement

Meal vouchers

Private health insurance

Multisport card

Signing bonus €1,000

Job summary

FH Collective Academy seeks a German-speaking Billing Service Agent based in Sofia, Bulgaria, with relocation support. The role is on-site initially, with a path to a hybrid model after 4 months for top performers.

You will assist German-speaking customers with billing inquiries, provide clear support, and maintain high customer service standards. The package includes a base salary of €1,636 gross per month, a €1,000 signing bonus, a €102.25 billing skills bonus, and relocation assistance.

Qualifications

• Fluent German at C1/C2 level.
• English at B1/B2 level.

Responsibilities

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

Skills

German language proficiency

Customer service

Communication skills

Structured work approach

Team collaboration

Job description

This role is based in Sofia, Bulgaria and provides a relocation package. The role is initially on-site in Sofia, with the possibility of moving to a hybrid model after 4 months for top performers.

Join an international team as a German-Speaking Billing Service Agent, supporting customers with billing-related inquiries and delivering a great customer experience.

Location: Sofia, Bulgaria
Work Model: On-site (for top performers hybrid work model after 4 months)Working Schedule: Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636 gross/month
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training - €500 after 6 months)
• Relocation Support: 2 weeks of Airbnb accommodation, Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits: Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 level in English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.