German-Speaking Billing Agent

WW Talents; Poznań; Presencial; PLN 101.000 - 184.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Signing bonus

Relocation support

Airbnb accommodation

Flight ticket reimbursement

Meal vouchers

Private health insurance

Multisport card

Descripción de la vacante

WW Talents in Sofia, Bulgaria is seeking a German-speaking Billing Service Agent to support German customers with billing inquiries and deliver professional, customer-focused service on-site.

After four months, top performers may move to a hybrid work model. The role offers a base salary with bonuses, plus relocation support, signing bonus and comprehensive benefits to boost your career in billing within an international team.

Formación

• German language at C1/C2 level.
• English knowledge at B1/B2 level.
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.

Responsabilidades

• Assist German-speaking customers with billing inquiries.
• Provide clear and professional customer support.
• Explain billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Collaborate with the team to ensure an efficient customer experience.

Conocimientos

German C1/C2

English B2

Customer focus

Structured work

Descripción del empleo

About the Role

We are looking for a German-Speaking Billing Service Agent to join an international team in Sofia, Bulgaria.

In this role, you will support German-speaking customers with billing-related inquiries while delivering a professional and customer-focused experience. This is a great opportunity for someone with strong communication skills who would like to develop their career in an international environment.

The position is initially on-site in Sofia, with the possibility for top performers to move to a hybrid work model after 4 months.

Location: Sofia, Bulgaria
Work Model: On-site (for top performershybrid work model after 4 months)Working Schedule:Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636.14 gross/month × 14 salaries in a year
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training -€500 after 6 months)
• Relocation Support:2 weeks of Airbnb accommodation,Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits:Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 levelin English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.