German-English Bilingual Customer Support (Hybrid)

Michelin; Warszawa; Hybrid; PLN 84,000 - 93,000; Full time

Job summary

Michelin in Warsaw is seeking a Customer Service Representative with German to join our international team on a hybrid employment contract, in a new office with strong benefits.

You will advise customers on ordering, delivery and complaints, manage orders and coordinate deliveries, and register issues. Fluent German (C1) and English (B2) are required, plus excellent communication and relationship-building skills.

Qualifications

• Fluent German (C1) is required.
• Good knowledge of English (B2) is required.
• Ability to collaborate with clients and build long-term relationships.
• Strong communication skills.
• Ability to quickly adapt to new situations.
• IS/IT systems knowledge is a plus.

Responsibilities

• Advise customers on ordering, delivery and complaint process
• Manage customer orders and monitor the re fulfillment
• Plan and coordinate deliveries with customers
• Register and manage customer complaints

Skills

German (C1)

English (B2)

IT systems knowledge

Communication skills

Customer service

Relationship building

Job description

Michelin in Warsaw is seeking a Customer Service Representative with German to join our international team on a hybrid employment contract, in a new office with strong benefits.

You will advise customers on ordering, delivery and complaints, manage orders and coordinate deliveries, and register issues. Fluent German (C1) and English (B2) are required, plus excellent communication and relationship-building skills.