Hybrid English-Speaking Customer Care Specialist

MICHELIN France; Poland; Hybrid; PLN 78,120 - 83,700; Full time

Benefits offered by this job

Luxmed medical care

Co-financing of the Multisport card

Access to various benefits via MyBenefit card

Attractive bonuses

Co-financing of meals via lunch card

Participation in the 'Tyres for the Team' program

Job summary

MICHELIN France is seeking a Customer Service Representative in Warsaw to join their international team. The position involves advising clients on ordering processes and managing customer complaints while building long-term relationships.

The ideal candidate should be fluent in English and possess good communication skills. Competitive benefits include medical care, a Multisport card, and a well-structured development program. The work will be hybrid, combining office and remote tasks.

Qualifications

• Fluent English (C1) required.
• Ability to cooperate with clients and build long-term relationships.
• Good communication skills essential.
• Capacity to adapt quickly to new situations.
• Knowledge of IS/IT systems is advantageous.

Responsibilities

• Advise customers on ordering, delivery and complaint process.
• Manage customer orders and monitor the fulfillment.
• Plan and coordinate deliveries with customers.
• Register and manage customer complaints.

Skills

Fluent English (C1)

Good communication

Ability to build long-term relationships

Capacity to quickly adapt to new situations

IS/IT systems knowledge

Job description

MICHELIN France is seeking a Customer Service Representative in Warsaw to join their international team. The position involves advising clients on ordering processes and managing customer complaints while building long-term relationships.

The ideal candidate should be fluent in English and possess good communication skills. Competitive benefits include medical care, a Multisport card, and a well-structured development program. The work will be hybrid, combining office and remote tasks.