Gaming Support Specialist: Player Experience & Bug Triage
Gdziepracujemy
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Benefits offered by this job
Job summary
TELUS Digital Bulgaria is seeking passionate player support specialists based in Sofia, Bulgaria, with relocation assistance provided. The role focuses on resolving player issues via tickets and chat, delivering a case-by-case player experience, and communicating trends to teams.
Ideal candidates have Czech language fluency and strong English, along with empathy for players and a solid understanding of player support.
Qualifications
- Fluency in Czech and good command of English
- Empathy and ability to view issues from a player perspective
- Understanding of Player Support
- Gaming experience is an advantage
Responsibilities
- Help players with issues via tickets and chat
- Provide the best player experience with a case-by-case approach
- Identify trending issues and bugs and report to appropriate teams
- Collaborate with a passionate team to deliver a strong support experience
Skills
Job description
TELUS Digital Bulgaria is seeking passionate player support specialists based in Sofia, Bulgaria, with relocation assistance provided. The role focuses on resolving player issues via tickets and chat, delivering a case-by-case player experience, and communicating trends to teams.
Ideal candidates have Czech language fluency and strong English, along with empathy for players and a solid understanding of player support.
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