Back Office Gaming Support Specialist with Italian and English

Gdziepracujemy; Polska; On-site; PLN 995,000 - 1,755,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation on arrival

Plane ticket to Sofia

Airport taxi from airport to lodging

Fully paid training

Health insurance

Career development opportunities

Employee referral bonuses

Job summary

TELUS Digital Bulgaria is seeking Back Office Gaming Support Specialists with Italian to join our Game Support Team in Sofia. You will assist players, focus on delivering an outstanding experience, and relay player feedback to relevant teams.

Ideal candidates have Italian fluency, strong English, gaming experience, and a passion for helping players while improving processes. Relocation is provided with a comprehensive relocation package.

Qualifications

• Fluency in Italian and a good command of English.
• Gaming experience - you have played games and you can relate to a player's concept, community, and mindset.
• Player empathy and understanding a player's perspective when tackling their issues.
• Understanding of Player Support.
• Desire to help the players as best as possible and to contribute to the team's success.

Responsibilities

• Assist our players with any issues they might experience or report.
• Focus on the player and provide the ultimate player experience.
• Listen to the voice of the players and communicate it further to the appropriate teams.
• Work with our team to improve our processes.

Skills

Italian fluency

English proficiency

Gaming experience

Player support

Empathy

Team collaboration

Job description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with Italian to join our Game Support Team - get the job you will enjoy!

A typical day:

• Assist our players with any issues they might experience or report
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

If you have:

• Fluency in Italian and a good command of English
• Gaming experience - you have played games and you can relate to a player's concept, community, and mindset
• Player empathy and understanding a player's perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team's success

We Offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Fully paid training
• Stable job and career development opportunities
• Atractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you?

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.