Polish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Polska; On-site; PLN 88,000 - 137,000; Full time

Benefits offered by this job

Fully Paid Relocation to Bulgaria

Training on CRM tools and support

Health Insurance and wellness benefits

Performance-based bonus

Job summary

Mercier Consultancy Group is seeking a Polish Speaking Player Support Specialist to join our Sofia-based team. The role focuses on delivering world-class, Polish-language support for players across live chat, email, and ticketing channels, ensuring quick resolution of issues and a superior user experience.

Ideal candidates are fluent in Polish and English, able to thrive in a fast-paced Esports environment, and willing to relocate to Bulgaria for on-site work.

Qualifications

• Polish speaking is mandatory (spoken and written).
• Strong problem-solving skills with a customer-first mindset.
• Excellent communication abilities in English for internal reporting.

Responsibilities

• Provide high-quality Polish-speaking support via live chat, email, and ticketing systems.
• Represent major gaming titles as the primary contact for the user base.
• Troubleshoot in-game issues, payments, and account security queries.
• Engage with the gaming community to foster positive sentiment.
• Collaborate with internal teams to escalate bugs or platform issues.
• Maintain knowledge of gaming trends and platform updates to assist users.

Skills

Polish fluency

English proficiency

Customer-centric

Problem solving

Excellent communication

Job description

Polish Speaking Player Support Specialist

Job Overview

We are currently sourcing passionate gamers for a Polish Speaking Player Support Specialist position in Bulgaria. This role is designed for individuals who thrive in fast-paced gaming environments and are dedicated to providing world-class support to players, ensuring an elite experience within the global Esports community.

Key Responsibilities

• Provide high-quality technical and account support to Polish-speaking players via live chat, email, and ticketing systems.
• Represent major gaming titles with professionalism, serving as the primary point of contact for the user base.
• Troubleshoot in-game issues, payment concerns, and account security queries specific to the Esports ecosystem.
• Engage with the gaming community to foster positive sentiment and loyalty toward the brand.
• Collaborate with internal teams to elevate critical bugs or systemic issues found within gaming platforms.
• Maintain comprehensive knowledge of gaming trends and platform updates to provide accurate, real-time assistance.
• Contribute to internal performance metrics, ensuring top-tier service levels and satisfaction scores.
• Native or fluent Polish (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Proven passion for the Gaming & Esports industry and familiarity with current gaming trends.
• Strong problem-solving skills and a customer-centric mindset suitable for high-pressure support environments.
• Excellent communication skills in English to ensure seamless internal reporting.
• Ability to relocate to Sofia for this on-site Polish Speaking Player Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary with a transparent career growth path.
• Fully Paid Training on industry-leading CRM tools and support protocols.
• Comprehensive Health Insurance and additional wellness benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free move to Bulgaria.
• Attractive Monthly Performance Bonus linked to individual and team KPIs.
• Access to one of the most exciting jobs in Bulgaria within a vibrant international office culture.
• And Much More…

Life in Bulgaria

Living in Sofia offers a unique blend of historical charm and modern urban convenience, making it one of the most attractive destinations for professionals searching for jobs in Bulgaria. With a Mediterranean-influenced climate, affordable cost of living, and a booming tech scene, Bulgaria provides an exceptional quality of life for expats looking to advance their careers in the heart of the Balkans.

Beyond the professional benefits, Bulgaria is famous for its vibrant culinary scene, diverse mountain ranges for winter sports, and a welcoming expat community. Choosing this position in Bulgaria allows you to enjoy a high standard of living while being part of a thriving international professional network. Experience the best of Bulgaria while building a world-class career in the Gaming & Esports industry.