ServiceNow Consultant

Capgemini Invent; Województwo mazowieckie; Hybrid; PLN 90,000 - 140,000; Full time

Benefits offered by this job

Medical care (Medicover)

Private life insurance

Sports card

Hybrid working model

Job summary

Capgemini Invent Poland seeks a ServiceNow specialist to help translate business needs into comprehensive ServiceNow solutions. You will design, configure, and implement across ITSM, ITOM, HRSD, and CSM, ensuring best practices and upgrade readiness.

Strong communication skills and English proficiency are essential as you collaborate with architects, project managers, and QA to deliver high-quality outcomes in a hybrid working setup.

Qualifications

• Experience with ServiceNow (2+ years) in a technical or functional role.
• Strong ITSM knowledge and platform governance.
• Ability to work in Agile delivery environments.
• Excellent communication and problem-solving skills.
• Good command of English.

Responsibilities

• Partner with clients to understand business needs and translate them into ServiceNow solutions.
• Participate in solution design, configuration, and implementation across ITSM, ITOM, HRSD, and CSM.
• Ensure platform best practices, maintainability, and upgrade readiness.
• Collaborate with architects, project managers, and QA to deliver high-quality outcomes.
• Document designs, configurations, and testing plans.

Skills

ServiceNow

ITSM

ITOM

HRSD

CSM

Agile

English

Communication

Problem Solving

Tools

CSA certification

CIS ITSM

CIS ITOM

CIS HRSD

Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

• Partner with clients to understand business needs and translate them into ServiceNow solutions.
• Participate in solution design, configuration, and implementation across modules such as ITSM, ITOM, HRSD, and CSM.
• Ensure platform best practices, maintainability, and upgrade readiness.
• Collaborate with architects, project managers, and QA to deliver high-quality outcomes.
• Document designs, configurations, and testing plans.

Your profile

• Experience with ServiceNow (2+ years preferred) in either technical or functional capacity.
• Strong understanding of ITSM processes and platform governance.
• Ability to work in Agile delivery environments.
• Excellent communication and problem-solving skills.
• Good command of English.

Nice to Have:

• ServiceNow certifications (CSA, CIS in ITSM/ITOM/HRSD).
• Experience with Performance Analytics, CMDB, or advanced integrations.
• Good command of German or other foreign languages.

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.