Frontline Business Apps Support Specialist

Syncit AB; Województwo mazowieckie; On-site; PLN 60,000 - 90,000; Full time

Job summary

Syncit AB is seeking an Application Support Specialist to provide first-line support for business applications and systems, including custom-built and enterprise solutions. You will assist end users, troubleshoot issues, manage support tickets, and collaborate with internal development teams to ensure smooth daily operations.

You will investigate problems, document solutions, and help test fixes and updates.

Qualifications

• Experience in Application Support or a similar technical support role.
• Ability to troubleshoot business applications and internal systems.
• Clear communication of technical problems to developers.
• Service-oriented mindset and strong customer focus.
• Experience with ticketing systems (ServiceNow or Jira) is a plus.

Responsibilities

• Provide first-line support for internally developed applications and business systems.
• Act as the primary contact for users with application-related issues.
• Troubleshoot and resolve common errors, access issues, and functional problems.
• Manage, prioritize, and follow up on incoming support tickets.
• Support configuring systems to meet business needs and coordinate with developers.
• Escalate complex issues to development teams and monitor resolutions.
• Document troubleshooting procedures, known issues, and solutions.
• Assist with testing and validating application fixes and updates.

Skills

Troubleshooting

Communication

Independent worker

Tools

ServiceNow

Jira

Job description

Syncit AB is seeking an Application Support Specialist to provide first-line support for business applications and systems, including custom-built and enterprise solutions. You will assist end users, troubleshoot issues, manage support tickets, and collaborate with internal development teams to ensure smooth daily operations.

You will investigate problems, document solutions, and help test fixes and updates.