Front Office Manager: Lead Guest Services & Desk Ops

Sheraton Hotels & Resorts; Warszawa; On-site; PLN 120,000 - 160,000; Full time

Job summary

Sheraton Hotels & Resorts in Warsaw is seeking a Front Office Manager to oversee front desk operations, including Bell/Door Staff, Switchboard and Guest Services/Front Desk. This role drives efficient check-in/check-out processes and aims to maximize departmental financial performance.

The ideal candidate will lead day-to-day operations, manage staffing, handle guest issues, and collaborate with management to deliver exceptional service and achieve revenue goals.

Qualifications

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

Responsibilities

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

Education

High school diploma or GED; 2 years experience in guest services, front desk, or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

Job description

Sheraton Hotels & Resorts in Warsaw is seeking a Front Office Manager to oversee front desk operations, including Bell/Door Staff, Switchboard and Guest Services/Front Desk. This role drives efficient check-in/check-out processes and aims to maximize departmental financial performance.

The ideal candidate will lead day-to-day operations, manage staffing, handle guest issues, and collaborate with management to deliver exceptional service and achieve revenue goals.