Front Office Agent (f/m)

Raffles; Warszawa; On-site; PLN 45,000 - 65,000; Full time

Job summary

Raffles Europejski Warsaw, a flagship property of Raffles Hotels & Resorts, welcomes guests with timeless luxury and attentive service in the heart of Warsaw. The reception team ensures seamless check-in, guest accounts handling, and informative guidance on facilities and local amenities.

We seek a motivated receptionist who communicates fluently in Polish and English, presents professionally, and collaborates with colleagues to maintain the brand’s renowned hospitality standards in a fast-paced

Qualifications

• Polish and English language proficiency required.
• Customer service experience preferred.
• PMS experience is an asset.
• Computer literacy (Windows) and professional presentation.

Responsibilities

• To greet, check in and settle guest accounts while ensuring all service standards are followed
• To assist Guests regarding hotel facilities in an informative and helpful way
• To respond to each Guest who approaches the Reception Desk
• To drive rate through up-selling room brands
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Skills

Polish language

English language

Job description

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.

The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.

It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.

We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.

• To consistently provide thoughtful, caring and sincere service to our Guests
• To greet, check in and settle guest accounts while ensuring all service standards are followed
• To assist Guests regarding hotel facilities in an informative and helpful way
• To respond to each Guest who approaches the Reception Desk
• To drive rate through up-selling room brands
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned
• Written and verbal communication skills in Polish and English
• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times