Front Office Supervisor — Elevate Guest Experience

Sheraton Hotels & Resorts; Warszawa; On-site; PLN 55,000 - 90,000; Full time

Job summary

Sheraton Hotels & Resorts in Warsaw seeks an experienced Front Office Supervisor/Assistant Front Office Manager to support daily front desk operations. You will supervise Bell/Door, Switchboard and Guest Services, coordinate check-in/check-out processes, and work with managers to maximize guest satisfaction and department performance.

Candidates should have a high school diploma or GED with 2 years in guest services or hospitality, or a 2-year degree in hotel management or related field; work

Qualifications

• Experience supervising front desk staff and guests services.
• Strong communication and guest-relations skills.
• Ability to resolve conflicts and handle guest feedback.

Responsibilities

• Manage day-to-day Front Office operations and staffing.
• Oversee Bell/Door Staff, Switchboard and Guest Services.
• Coordinate check-in/check-out and ensure smooth guest flow.
• Drive guest satisfaction and financial performance of the department.
• Lead by example and maintain open communication with the team.
• Respond to guest concerns and resolve issues promptly.

Skills

Customer service

Leadership

Communication

Problem solving

Education

High school diploma/GED

2-year hospitality-related degree or equivalent

Job description

Sheraton Hotels & Resorts in Warsaw seeks an experienced Front Office Supervisor/Assistant Front Office Manager to support daily front desk operations. You will supervise Bell/Door, Switchboard and Guest Services, coordinate check-in/check-out processes, and work with managers to maximize guest satisfaction and department performance.

Candidates should have a high school diploma or GED with 2 years in guest services or hospitality, or a 2-year degree in hotel management or related field; work