Front Desk & Patient Access Specialist

Rochester Regional Health; Warszawa; On-site; PLN 129,000 - 159,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to handle front-desk responsibilities, greet patients, and perform check-in/check-out tasks. The role supports patient flow and appointment scheduling in a busy, service-focused environment.

Responsibilities include patient registration and insurance verification, along with processing payments. Strong communication and computer skills are essential for success in this on-site administrative position at the Batavia location.

Qualifications

• Two year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills required.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

Skills

Customer service

Communication

Intermediate computer skills

Education

Associate degree

Job description

Rochester Regional Health is seeking an Access Associate to handle front-desk responsibilities, greet patients, and perform check-in/check-out tasks. The role supports patient flow and appointment scheduling in a busy, service-focused environment.

Responsibilities include patient registration and insurance verification, along with processing payments. Strong communication and computer skills are essential for success in this on-site administrative position at the Batavia location.