French-speaking Team Coordinator – Hybrid (Warsaw)

Marsh; Warszawa; Híbrido; PLN 90.000 - 130.000; Jornada completa

Descripción de la vacante

Marsh in Warsaw is seeking a Team Coordinator for the Motor team in a hybrid role based in the Warsaw office. The position requires working at least three days per week in the office, supporting the Team Leader and Ops Manager across people management and operational tasks.

You will recruit, coach, and develop team members, plan new procedures, manage internal escalations, and drive process improvements while ensuring high-quality service for clients in a multinational environment.

Formación

• Coordination and people management experience.
• Experience in a shared service centre environment, preferably in insurance.
• Excellent command of spoken and written English and very good knowledge of French (B2).
• Strong customer service experience (3+ years).
• Ability to plan resources and track team utilization.
• Strong organizational skills and attention to detail.

Responsabilidades

• Support the Team Leader or Ops Manager in people management and operations.
• Plan and develop new procedures within the team.
• Resolve internal client escalations promptly.
• Implement business-focused solutions within time/cost constraints.
• Prepare management reports and drive process improvements.
• Coordinate various projects and team initiatives.
• Support the Motor team in delivering high-quality operational services.

Conocimientos

Coordination skills

People management

SSC experience

English & French (B2)

Customer service

Resource planning

Organizational skills

Descripción del empleo

Marsh in Warsaw is seeking a Team Coordinator for the Motor team in a hybrid role based in the Warsaw office. The position requires working at least three days per week in the office, supporting the Team Leader and Ops Manager across people management and operational tasks.

You will recruit, coach, and develop team members, plan new procedures, manage internal escalations, and drive process improvements while ensuring high-quality service for clients in a multinational environment.