French-Speaking OTC Associate: Cash Collections & SAP

Smith & Nephew; Wrocław; Hybride; PLN 74 000 - 110 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Life insurance

Company stock saving plan

Paid volunteering hours

Flexible work approach

Private health care

Multisport card

Hybrid work model

Language classes subsidies

Postgraduate studies

Mentoring program

Referral bonus

Recognition program

Résumé du poste

Smith+Nebrew is hiring Associate OTC with French to support finance transactional processes in a global GBS. You will contact customers for debt collection, coordinate disputes, and drive improvements in receivables while using SAP and Getpaid. The role requires French and English fluency and strong communication with internal stakeholders.

The package includes a hybrid work model, annual bonus potential, and comprehensive benefits to support wellbeing and growth within the company.

Qualifications

• Minimum 2 years of experience in collections or cash application.
• Experience in international environment preferable.
• Fluency in French and English.
• Strong verbal and written communication with internal/external stakeholders.

Responsabilités

• Contact customers to collect outstanding debt and negotiate payment plans.
• Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.
• Manage customer administration to facilitate invoice payment and implement process improvements.
• Monitor portfolio of accounts for debt reduction and receivables improvement using OTC tools like SAP and Getpaid.
• Build collaborative relationships with Sales and Customer Service to enhance communication and query resolution.
• Report status and identify risks to Credit Controller while following policies.

Connaissances

Debt collection

Cash application

French language

English language

Communication skills

Process improvement

Outils

SAP

Getpaid

Description du poste

Smith+Nebrew is hiring Associate OTC with French to support finance transactional processes in a global GBS. You will contact customers for debt collection, coordinate disputes, and drive improvements in receivables while using SAP and Getpaid. The role requires French and English fluency and strong communication with internal stakeholders.

The package includes a hybrid work model, annual bonus potential, and comprehensive benefits to support wellbeing and growth within the company.