Senior Associate OTC with French

Smith & Nephew; Wrocław; Hybrid; PLN 88,000 - 132,000; Full time

Benefits offered by this job

Annual bonus

Life insurance

Company stock saving plan

Private health care

Hybrid work model

Language class subsidies

Mentoring program

Referral bonus

Job summary

Smith+ Nephew Global Business Services (GBS) seeks a Senior Associate OTC with French to deliver finance transactional processes and adhere to OTC controls. You will engage in debt collection, payment negotiations, and cross-functional dispute resolution within a hybrid model in a global environment.

The role requires 2+ years in collections or cash application, strong OTC knowledge, and fluent French and English communication skills. SAP and Getpaid are used for portfolio management.

Qualifications

• 2+ years in collections or cash application in an international environment.
• Strong knowledge of end-to-end OTC processes, controls and reporting.
• Demonstrated ability to drive process improvements with a proven track record.
• Fluency in both written and spoken French and English.

Responsibilities

• Contact customers to collect outstanding debt and negotiate payment plans.
• Coordinate customer queries with relevant departments for dispute resolution and follow collections strategy.
• Manage customer administration to facilitate invoice payment and implement improvements.
• Monitor portfolio of accounts for debt reduction and receivables improvement using OTC tools.
• Build strong collaboration with Sales and Customer Service to improve communication and resolution.

Skills

Debt collection

Cash application

OTC controls

Process improvements

French-English fluency

Tools

SAP

Getpaid

Job description

Job Advert Life Unlimited.

Senior Associate OTC with French

As a key player of the finance operations role in Smith+ Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.

What you will be doing?

• Contact customers to collect outstanding debt and negotiate payment plans.
• Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.
• Manage customer administration needs to facilitate invoice payment and implement process improvements.
• Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.
• Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.
• Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.

What will you need to be successful?

• Minimum 2 year of collections or cash application experience in an international environment, with credit knowledge considered advantageous.
• Comprehensive understanding of end-to-end OTC operational and financial controls, business processes, and reporting.
• Demonstrated ability to drive process improvements with a proven track record.
• Fluency in both written and spoken French and English.
• Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.

The anticipated base compensation range for this position is 88,250.00 - 1,32,250.00 PLN gross annually. The actual base pay offered to the successful candidate will be based on objective, job-related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender-neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.

Benefits

• Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website
• Your Future: annual bonus, life insurance, company stock saving plan
• Work/Life Balance: paid volunteering hours, flexible approach
• Your Wellbeing: private health care with dental care package, multisport card/my benefit platform
• Flexibility: possibility of working in hybrid model
• Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies
• Extra Perks: referral bonus, recognition program, mentoring program

Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.

Smith+ Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+ Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.