Bilingual Collections Specialist (FR/EN) | SAP Pro | Hybrid

PL10 Electrolux Poland Spolka z o.o.; Poland; Hybrid; PLN 220,000 - 320,000; Full time

Benefits offered by this job

Hybrid work environment

Medical insurance

Cafeteria

Multisport vouchers

Learning opportunities

Product discounts

Canteen discounts

Job summary

Electrolux Group is seeking a Collections Specialist to work with French-speaking stakeholders in Luxemburg and Belgium, handling overdue accounts and payments while delivering high-quality customer service. The role requires strong analytical and communication skills and experience with SAP in the collections domain.

The position offers a hybrid work arrangement to support customer service across time zones.

Qualifications

• Fluent in French and English.
• Solid experience in OTC Collections.
• Confident SAP user in Collections.

Responsibilities

• Perform collection process for assigned entity: contact customers regarding overdue accounts and determine reasons for non-payments.
• Deliver high level of customer service
• Monitor customer accounts and follow up on overdue accounts
• Participate in resolution of unclear payments
• Evaluate customer account and payment history
• Elaborate the reports (periodical and upon request)
• Prepare and update process maps and desktop procedures
• Take actions to encourage timely debt payments
• Process payments & refunds and resolve billing & customer credit issues

Skills

French

English

OTC Collections

Communication

Analytical skills

Team player

Time management

Tools

SAP

Job description

Electrolux Group is seeking a Collections Specialist to work with French-speaking stakeholders in Luxemburg and Belgium, handling overdue accounts and payments while delivering high-quality customer service. The role requires strong analytical and communication skills and experience with SAP in the collections domain.

The position offers a hybrid work arrangement to support customer service across time zones.