Bilingual OTC Senior Associate: Collections & SAP

Smith & Nephew; Wrocław; Hybrid; PLN 88,000 - 132,000; Full time

Benefits offered by this job

Annual bonus

Life insurance

Company stock saving plan

Private health care

Hybrid work model

Language class subsidies

Mentoring program

Referral bonus

Job summary

Smith+ Nephew Global Business Services (GBS) seeks a Senior Associate OTC with French to deliver finance transactional processes and adhere to OTC controls. You will engage in debt collection, payment negotiations, and cross-functional dispute resolution within a hybrid model in a global environment.

The role requires 2+ years in collections or cash application, strong OTC knowledge, and fluent French and English communication skills. SAP and Getpaid are used for portfolio management.

Qualifications

• 2+ years in collections or cash application in an international environment.
• Strong knowledge of end-to-end OTC processes, controls and reporting.
• Demonstrated ability to drive process improvements with a proven track record.
• Fluency in both written and spoken French and English.

Responsibilities

• Contact customers to collect outstanding debt and negotiate payment plans.
• Coordinate customer queries with relevant departments for dispute resolution and follow collections strategy.
• Manage customer administration to facilitate invoice payment and implement improvements.
• Monitor portfolio of accounts for debt reduction and receivables improvement using OTC tools.
• Build strong collaboration with Sales and Customer Service to improve communication and resolution.

Skills

Debt collection

Cash application

OTC controls

Process improvements

French-English fluency

Tools

SAP

Getpaid

Job description

Smith+ Nephew Global Business Services (GBS) seeks a Senior Associate OTC with French to deliver finance transactional processes and adhere to OTC controls. You will engage in debt collection, payment negotiations, and cross-functional dispute resolution within a hybrid model in a global environment.

The role requires 2+ years in collections or cash application, strong OTC knowledge, and fluent French and English communication skills. SAP and Getpaid are used for portfolio management.