Associate OTC with French

Smith & Nephew; Wrocław; Hybrid; PLN 74,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Life insurance

Company stock saving plan

Paid volunteering hours

Flexible work approach

Private health care

Multisport card

Hybrid work model

Language classes subsidies

Postgraduate studies

Mentoring program

Referral bonus

Recognition program

Job summary

Smith+Nebrew is hiring Associate OTC with French to support finance transactional processes in a global GBS. You will contact customers for debt collection, coordinate disputes, and drive improvements in receivables while using SAP and Getpaid. The role requires French and English fluency and strong communication with internal stakeholders.

The package includes a hybrid work model, annual bonus potential, and comprehensive benefits to support wellbeing and growth within the company.

Qualifications

• Minimum 2 years of experience in collections or cash application.
• Experience in international environment preferable.
• Fluency in French and English.
• Strong verbal and written communication with internal/external stakeholders.

Responsibilities

• Contact customers to collect outstanding debt and negotiate payment plans.
• Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.
• Manage customer administration to facilitate invoice payment and implement process improvements.
• Monitor portfolio of accounts for debt reduction and receivables improvement using OTC tools like SAP and Getpaid.
• Build collaborative relationships with Sales and Customer Service to enhance communication and query resolution.
• Report status and identify risks to Credit Controller while following policies.

Skills

Debt collection

Cash application

French language

English language

Communication skills

Process improvement

Tools

SAP

Getpaid

Job description

Life Unlimited. At Smith+Nebrew we design and manufacture technology that takes the limits off living. Smith+Nebrew is hiring Associate OTC with French As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.

What you will be doing?

• Contact customers to collect outstanding debt and negotiate payment plans.
• Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.
• Manage customer administration needs to facilitate invoice payment and implement process improvements.
• Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.
• Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.
• Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.

What will you need to be successful?

• Minimum 2 years of experience, ideally in collections or cash application, preferably in an international environment.
• Ability to drive process improvements, with a proven track record.
• Fluency in both written and spoken French and English.
• Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.
• Confidence and professionalism in handling phone conversations with various stakeholders.

The anticipated base compensation range for this position is 73,500.00 - 110,250.00 PLN gross annually.

The actual base pay offered to the successful candidate will be based on objective, job-related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender-neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.

Inclusion + Belonging

Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website

Your Future

• annual bonus
• life insurance
• company stock saving plan

Work/Life Balance

• paid volunteering hours
• flexible approach

Your Wellbeing

• private health care with dental care package
• multisport card/my benefit platform

Flexibility

• possibility of working in hybrid model

Training

• Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies

Extra Perks

• referral bonus
• recognition program
• mentoring program

#LI-KW2 #LI-HYBRID Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.

Smith+Nebrew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.

From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nebrew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits.

But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win.

We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.