First-Line IT Support Specialist (Dutch/English)

Tata Consultancy Services; Poland; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Competitive salary with annual salarys

Access to MyBenefit platform

Sport's card (Multisport)

Private medical care for you and your/

Language opportunities to use foreigns

Job summary

Tata Consultancy Services Poland is seeking a Service Desk Analyst to deliver first level IT support for software and hardware issues across multiple channels.

You will assist users by phone, email, chat and other channels, diagnose problems and provide step-by-step guidance while meeting SLA targets. Fluent Dutch and English are required, and you will log all interactions in English and collaborate with higher-level teams.

Qualifications

• Good written and verbal communication skills in Dutch
• Good written and verbal communication skills in English
• Customer centricity
• Strong Team Player
• Strong analytical skills

Responsibilities

• Provide first level IT support to customers for software and hardware issues.
• Assist users via telephone, email, voicemail, chat, and other channels.
• Identify and resolve software and hardware problems with step-by-step guidance.
• Communicate with 2nd/3rd level teams and end-users to handle incidents and requests while meeting SLAs.
• Own and document all incidents/tickets in the ITSM tool and log contacts in English.
• Escalate unresolved cases to appropriate IT teams and ensure timely resolution.

Skills

Dutch

English

Customer centricity

Team player

Analytical skills

Job description

Tata Consultancy Services Poland is seeking a Service Desk Analyst to deliver first level IT support for software and hardware issues across multiple channels.

You will assist users by phone, email, chat and other channels, diagnose problems and provide step-by-step guidance while meeting SLA targets. Fluent Dutch and English are required, and you will log all interactions in English and collaborate with higher-level teams.