Service Desk Analyst - German & French

Wipro Technologies; Gdańsk; On-site; PLN 42,000 - 54,000; Full time

Benefits offered by this job

Multisport card

Luxmed medical services

Life & Disability Insurance

Voluntary Pension Fund

Company events

Relocation assistance

Job summary

Wipro Limited in Gdańsk, pomorskie, is seeking a Service Desk Analyst fluent in German and French to provide Tier 1/2 support across multiple customers. You will diagnose issues, manage tickets, and educate end users while maintaining SLA targets.

Experience in Windows, macOS, Linux, Active Directory, Office 365 and ITIL/ITSM tools is preferred. The role includes flexible benefits and relocation support where applicable.

Qualifications

• 6 months to 2 years of service desk or technical support experience.
• Proficient in German and French at C1 level.
• Solid troubleshooting across Windows, macOS and Linux environments.

Responsibilities

• Provide first and second-level IT support via mail, chat and calls.
• Diagnose, troubleshoot, and resolve hardware, software and network issues.
• Log, track, and manage tickets in ITSM tools.
• Ensure SLAs and response times for incidents and service requests.
• Educate users on best practices and self-service options.

Skills

German (C1)

French (C1)

Troubleshooting

Windows

macOS

Linux

Networking basics

Active Directory

Office 365

ITIL/ITSM

Communication

Remote desktop tools

Tools

ServiceNow

Jira

Remedy

Remote desktop tools

Job description

Wipro Limited in Gdańsk, pomorskie, is seeking a Service Desk Analyst fluent in German and French to provide Tier 1/2 support across multiple customers. You will diagnose issues, manage tickets, and educate end users while maintaining SLA targets.

Experience in Windows, macOS, Linux, Active Directory, Office 365 and ITIL/ITSM tools is preferred. The role includes flexible benefits and relocation support where applicable.