French-speaking Gaming Support Specialist (24/7, Sofia)

Gdziepracujemy.pl; Poland; On-site; PLN 87,000 - 116,000; Full time

Benefits offered by this job

Relocation bonus

Company-provided accommodation

Plane ticket

Taxi from airport

Fully paid training

Attractive salary

Health insurance

Employee referral program

Job summary

TELUS Digital Bulgaria is seeking a passionate Player Support Specialist for Gaming Accounts in Sofia. You will assist players via tickets and chat, delivering high-quality support with a case-by-case, player-focused approach.

Key requirements include French fluency and strong English, plus empathy and understanding of player support. Relocation assistance and 30 days of company-provided accommodation are offered to help you settle in.

Qualifications

• Fluency in French and good command of English is required.
• Demonstrated customer empathy and ability to see issues from a player's perspective.
• Experience with player support or gaming communities is a plus.

Responsibilities

• Help players with issues via tickets and chat.
• Provide player-centered support to ensure positive experiences.
• Identify trending issues and relay bugs to appropriate teams.
• Collaborate with a team of gamers to deliver engaging support.

Skills

French fluency

English proficiency

Customer empathy

Gaming experience

Job description

TELUS Digital Bulgaria is seeking a passionate Player Support Specialist for Gaming Accounts in Sofia. You will assist players via tickets and chat, delivering high-quality support with a case-by-case, player-focused approach.

Key requirements include French fluency and strong English, plus empathy and understanding of player support. Relocation assistance and 30 days of company-provided accommodation are offered to help you settle in.