Customer Support Agent

SIX; Województwo mazowieckie; On-site; PLN 45,000 - 80,000; Full time

Job summary

SIX in Warsaw is seeking a customer support specialist to join a newly built team in an international environment. You will handle inquiries, identify patterns, and contribute ideas to improve processes and the customer experience.

You will work with colleagues across different locations, bringing a customer-first mindset and a focus on continuous improvement, while leveraging your English skills and openness to new technologies.

Qualifications

• Experience in customer support, service operations, or a similar customer-facing environment.
• Strong analytical and problem-solving skills with ability to recognize patterns and improvements.
• Proactive, self-driven mindset with curiosity and openness to new technologies and ways of working.

Responsibilities

• Handle customer support requests with accuracy and professionalism.
• Investigate inquiries, identify solutions, and provide clear, accurate responses.
• Recognize recurring issues and proactively suggest process improvements to enhance customer experience.
• Collaborate with colleagues across locations and internal teams to resolve inquiries and ensure consistent service.

Skills

Customer support

Analytical thinking

Problem solving

Cross-location collaboration

Curiosity and adaptability to new tech

English fluency

French language (advantage)

Job description

In this role, you will combine hands-on customer support with a focus on improving the way we work through automation and new technologies. You will handle customer inquiries, recognize recurring issues and patterns, and proactively contribute ideas for improving processes and customer experience. You will join a newly built Customer Support team in Warsaw and be part of an international setup, working closely with colleagues across different locations and markets.

What You Will Do

• Handle customer support requests with accuracy, professionalism, and a customer-first mindset.
• Investigate customer inquiries, identify appropriate solutions, and provide clear, accurate, and helpful responses.
• Recognize recurring customer issues, manual activities, and patterns, proactively suggesting ideas to improve processes, simplify ways of working, and enhance customer experience.
• Collaborate closely with colleagues across different locations and markets, as well as with internal teams, to resolve customer inquiries and deliver a consistent customer experience.

What You Bring

• Experience in customer support, service operations, or a similar customer-facing environment, with a strong customer focus and solution-oriented approach.
• Strong analytical and problem-solving skills, with the ability to recognize patterns, identify potential improvements, and contribute to a better customer experience.
• A proactive, self-driven mindset with curiosity, openness to new technologies and ways of working, and a focus on continuous improvement.
• Ability to work independently while collaborating effectively as part of an international team.
• Knowledge or interest in financial markets and financial information is an advantage.
• Fluency in English; French would be an additional advantage.