Customer Operations Specialist (French Speaker)

PL10 PerkinElmer Polska Sp. z o.o.; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Private healthcare

Dental care

Life insurance

Long-term disability insurance

MyBenefit Cafeteria

Multisport Card

Social Fund Subsidies

Home Office allowance

Tuition reimbursement

Referral awards

Career development opportunities

Birthday leave & extra vacation days

Job summary

PerkinElmer Polska Sp. z o.o.

in Kraków is seeking a Customer Operations Specialist (French Speaker) to provide day-to-day operational support within the OneSource Enterprise Support Center, handling end-to-end lifecycle of customer requests across the EMEA region, including intake, to invoicing and third-party vendor coordination. Location: Hybrid working model, Kraków, Quattro Business Park (3 days in the office).

Qualifications

• Fluent written and spoken French and fluent English are required.
• Approx. 3 years of experience in Customer Service, Operations, or Procurement.
• Knowledge of field service operations and contract administration is a plus.

Responsibilities

• Process, manage, and monitor customer requests ensuring SLA compliance.
• Coordinate preventive maintenance, repairs, and validation with teams and vendors.
• Create Purchase Requisitions and support invoicing for non-standard services.
• Maintain data integrity and document review within quality framework.
• Serve as primary contact for enterprise accounts with proactive updates.
• Identify bottlenecks and suggest improvements for lean operations.
• Assist in monthly business review reporting and ensure process alignment.

Skills

French language

English language

Customer service

Tools

ServiceMax

SAP

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Operations Specialist (French Speaker)

Location

Krakow

Job Description

We’re looking for a skilled Customer Operations Specialist with French to provide day-to-day operational support within the OneSource Enterprise Support Center, managing the end-to-end lifecycle of customer request support across the EMEA region including but not limited to initial intake to invoicing and third party vendors coordination, ensuring high satisfaction and Lean efficiency. This role requires a bilingual professional capable of managing complex service schedules while maintaining strict compliance with contractual and quality standards.

Location: Hybrid working model, Krakow, Quattro Business Park (3 days office)

Key Responsibilities

• Work Order & Request Management: Process, manage, and monitor customer requests, ensuring all actions comply with specific contractual conditions and service level agreements (SLAs).
• Maintenance Planning: Coordinate and schedule preventive maintenance, repairs, and validation services with internal technical teams and third-party providers.
• Procurement & Finance: Create Purchase Requisitions, track service delivery, and partner with the finance department to invoice services falling outside of standard contractual coverage.
• Data Integrity: Update and maintain the database daily, ensuring all documentation undergoes rigorous review within the established quality framework.
• Account Support: Serve as a primary point of contact for enterprise accounts, providing proactive support and status updates to ensure smooth daily operations.
• Process Optimization: Identify bottlenecks in the work order process and suggest continuous improvement solutions to drive a lean operation.
• Reporting & Compliance: Assistance in the preparation of monthly business review reports and ensuring all activities align with both site-specific and company processes.

Role requirements

• Language Skills: Highly fluent to native-level written and spoken French and fluent English are required to support the regional customer base and internal global teams.
• Professional Experience: Approximately 3 years of experience in Customer Service, Operations, or Procurement.
• Knowledge of field service operations: Work Orders management, third-party vendors coordination, quotation and contract administration, invoicing, customer communications, and high-volume shared mailbox management.
• Technical Proficiency: Strong experience with ServiceMax / SAP is highly advantageous; candidates should demonstrate strong written communication skills and possess excellent Excel skills.
• Organizational Excellence: Proven ability to manage time effectively, prioritize multiple projects, and meet deadlines in a fast-paced environment.
• Industry Knowledge: Experience in Life Sciences, Environmental Health, or a regulated quality framework is a significant asset.
• Mindset: A customer-first mindset and a high level of commitment to resolving customer issues.

What we offer

• Private healthcare, including dental care
• Life and long-term disability insurance
• MyBenefit Cafeteria system
• Multisport Card
• Social Fund Subsidies
• Home Office allowance
• Tuition reimbursement
• Referral awards
• Internal career development opportunities in multiple business areas
• Day off to celebrate your birthday, and up to 3 additional days of vacation based on length of service in the company.

We are strongly committed to the development of your career and giving you opportunities to learn and grow. We make a difference for you while you make a difference in the world! Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do.

From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference.

Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow.