French-English Tech Support Specialist - Smart Home Devices

Concentrix; Katowice; On-site; PLN 42,000 - 62,000; Full time

Job summary

Concentrix in Katowice is seeking a technically skilled customer support specialist. You will assist customers by phone, email, and chat, diagnosing issues across products and devices, and guiding setup and maintenance. Strong communication and problem-solving abilities are essential.

Candidates should be fluent in French and English and comfortable working in an office environment in Katowice. The role is full-time, with standard weekday hours and Saturday shifts as needed.

Qualifications

• Fluency in French (C1) and English (B2).
• Experience in customer service or helpdesk roles is desirable.
• Strong technical aptitude and interest in consumer electronics or tools.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot issues related to products and connected devices.
• Guide customers through setup, installation, configuration, and maintenance.
• Document interactions and findings in internal systems.
• Escalate complex cases to specialized teams when needed.

Skills

French (C1)

English (B2)

Customer service

Technical support

Troubleshooting

Windows

MS Office

Tools

Windows

MS Office

Job description

Concentrix in Katowice is seeking a technically skilled customer support specialist. You will assist customers by phone, email, and chat, diagnosing issues across products and devices, and guiding setup and maintenance. Strong communication and problem-solving abilities are essential.

Candidates should be fluent in French and English and comfortable working in an office environment in Katowice. The role is full-time, with standard weekday hours and Saturday shifts as needed.