Floor Manager 40h

H&M; Wrocław; On-site; PLN 89,000 - 123,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Lunch card 200 PLN per month

Sales bonus potential

Referral bonuses 480–1200 PLN gross

Wellbeing platform 30 PLN/month

Private medical care 49 PLN/month

Life insurance

MyBenefit platform

Job summary

H&M in Wrocław is seeking a Floor Manager to lead a dedicated team and deliver exceptional customer experiences. You will drive service standards, share product knowledge, and maintain store operations in line with brand expectations.

You will recruit, onboard and mentor Sales Advisors, analyze sales data with the Store Manager, and step into Store Manager responsibilities when needed. Fluent English and Polish are preferred, with a passion for fashion.

Qualifications

• Experience in retail, preferably fashion, with strong store operations knowledge.
• Customer-focused: prioritizes customer needs to deliver great service.
• Product passion and enthusiasm for the brand.
• Eager to learn and open to feedback for development.
• Excellent communication: clear, empathetic in customer and team interactions.
• Adaptability and flexibility to changing priorities and requests.

Responsibilities

• Deliver high level of customer service through styling advice, product knowledge, and store experience.
• Analyse sales data and collaborate with Store/Concession Manager to maximise department performance.
• Lead and motivate Sales Advisors to achieve service and presentation standards.
• Support recruitment, onboarding and training for new team members.
• Identify and nurture future talent and contribute to development plans for the team.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, delivering the best possible experience for every customer.
• Step into Store Manager when required to ensure leadership continuity.

Skills

Customer service

Team leadership

Analytical thinking

Excellent communication

Adaptability

English language

Polish language

Job description

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of StoreManager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Good English and Polishlanguage skills

Preferable but not mandatory

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is afull-timeposition with a contract of 40hours a week.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Programhere .

In addition to this, Poland-based colleagues also receive:

• A lunch card with a monthly top‑up of 200 PLN
• Possibility of receiving a performance-based sales bonus
• Referral bonuses for recommending new employees (from 480 PLN to 1200 PLN gross, depending on the recommended position)
• Occasional vouchers and bonuses throughout the year
• Co‑financing of sports passes or a wellbeing platform – 30 PLN per month
• Co‑financing of private medical care – 49 PLN per month
• Life insurance at an attractive price
• Access to the MyBenefit platform
• An onboarding and development training program

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.