COS Store Manager

BoF Careers; Warszawa; On-site; PLN 90,000 - 140,000; Full time

Benefits offered by this job

25% staff discount

HIP incentive program

Lunch card (200 PLN)

Performance-based bonus

Referral bonuses (480 PLN–1200 PLN)

Occasional vouchers and bonuses

Co-financing of sports passes

Co-financing of private medical care

Life insurance

MyBenefit access

Onboarding and development training

Job summary

COS in Warsaw is seeking a Store Manager who will own the store's performance, drive sales and profitability, and create an exceptional customer experience. You will lead, coach, and empower your team to deliver outstanding service and operational excellence.

You will oversee recruitment, onboarding, and development, align commercial goals with customer needs, manage visual merchandising and compliance, and foster a positive, inclusive work environment while working flexible hours, including

Qualifications

• Customer-centric mindset with a track record of using feedback to drive performance.
• Strong commercial awareness and ability to align objectives with customer needs.
• Proven ability to lead teams and other leaders in fast-paced retail environments.
• Open to feedback and actively seeks opportunities for development.
• Clear, confident, and empathetic communicator with operational direction.
• Experience giving constructive feedback and coaching growth.
• Adaptable and flexible to shifting priorities and perspectives.
• Solid understanding of store operations, compliance, and retail standards.
• Good communication in Polish and English with customers and teams.

Responsibilities

• Drive exceptional customer service by guiding the store team for personalized styling and in-store experiences.
• Interpret sales data to improve performance and own the store's commercial success.
• Inspire and lead managers, visual merchandisers, and sales advisors to exceed standards.
• Oversee recruitment processes and onboarding/training for new team members.
• Identify high-potential individuals and create development plans for growth.
• Manage store operations, compliance, and visual merchandising to uphold standards.
• Foster a positive, inclusive, and motivating work environment.

Skills

Customer-focused

Business acumen

Team leadership

Eager to learn

Excellent communication

Coaching & development

Adaptability & flexibility

Operational excellence

Language skills (Polish & English)

Evenings & weekend availability

Job description

Job Description

As the Store Manager, you'll take full ownership of your store's performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store-guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

Key Responsibilities

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
• Interpreting sales data to drive performance and taking ownership of the store's commercial success
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
• Managing recruitment processes and ensuring effective onboarding and training for all new team members
• Identifying high-potential individuals and creating tailored development plans to support their career growth
• Managing all aspects of store operations-including compliance and visual merchandising-to ensure operational efficiency and uphold high standards of excellence
• Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications

• Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance
• Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI's, with a proven ability to align business objectives with evolving customer needs
• Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development
• Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /vision
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve
• Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans
• Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams
• Language Skills: Good communication skills in both Polish and English, with the ability to engage effectively with customers, teams, and stakeholders in a clear and professional manner
• Comfortable working varied hours, including evenings and weekends

Additional Information

• This is a full-time position with a contract of 40 hours a week.

Benefits

We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In Addition To This, Poland-based Colleagues Also Receive:

• A lunch card with a monthly top-up of 200 PLN
• Possibility of receiving a performance-based sales bonus
• Referral bonuses for recommending new employees (from 480 PLN to 1200 PLN gross, depending on the recommended position)
• Occasional vouchers and bonuses throughout the year
• Co-financing of sports passes or a wellbeing platform - 30 PLN per month
• Co-financing of private medical care - 49 PLN per month
• Life insurance at an attractive price
• Access to the MyBenefit platform
• An onboarding and development training program

Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.